Tatiana Casati

Founder, Casati Consulting

Tatiana Casati is the founder of Casati Consulting, and the person who carries out every audit it delivers.

There is no field team and no panel. The eye that visits your store is the eye that was formed at Harrods, and the hand that writes the report is the same one.

An eye formed on the floor

Tatiana's understanding of luxury retail was built at Harrods in London, where she was the brand manager responsible for the Etro, Elena Mirò and Basler concessions. A concession is its own discipline. The brand's standard has to hold inside someone else's building, under someone else's hours and footfall, without once slipping out of character. Holding three of them to that standard, day after day, is where she learned to read a store the way a customer feels it, and to notice the small distances between what a house promises and what its floor delivers.

Italian by origin, and by eye

She is Italian, a native speaker who also works in English, and that is more than a line on a page. Many of the houses she audits were shaped by the same culture of craft and service she grew up inside. She reads a room quickly and precisely, and knows what excellence is meant to feel like without needing to be told.

How she works

Today Tatiana works, discreetly, for luxury and premium fashion houses in Amsterdam and across the Netherlands. She visits unannounced, exactly as a customer would, and assesses the full in-store journey, stage by stage, against the standard the world's leading houses set. What she returns is not a checklist but a considered, scored diagnosis with clear, prioritised recommendations. Because she has stood on the other side of the counter, the recommendations are ones a team can genuinely act on.

Discretion is part of the service. Client names are never disclosed, and reporting is always at store level, never about a named individual.